Guest Services

ADA Guide

Accessibility Information for the Rose Quarter can be found by clicking here.

Alcohol Policy

Alcohol is served at most events in the Rose Quarter. Guests are served no more than two drinks at a time. During sporting events, alcohol can be bought at concession stands or at several kiosks located throughout the concourse. Alcohol sales end at the start of the last period of play for Basketball and Hockey. Guests are welcome to take their drinks back to their seats for most events. Locations will vary depending on the event. If you have any questions or concerns regarding an alcohol issue, please contact Guest Services or Security.


Pets are not allowed on Rose Quarter property. Only trained guide dogs and service animals assisting guests are welcome at the Rose Quarter. Service animals must remain on a leash or in a harness at all times.


The Rose Quarter campus has moved to a cash-free campus. Reverse ATM’s (ATM’s that accept cash and issue pre-loaded debit cards) can be found on the concourse at A6.

Bag Policy

All bags are strictly prohibited in both Moda Center and Veterans Memorial Coliseum. Medical bagsinfant bags and women’s clutches are permitted after being searched and examined through an X-Ray machine at our Garden Garage P3 entrance. 

Box Office

The Box Office is closed due to COVID-19. The Box Office will be open 90 minutes prior to events for ticket resolution only.

Camera Policy / Recording Devices

We want you to be able to re-live the epic experiences you have at our venues, however, camera equipment can get in the way of other fan’s entertainment. To respect all our guest’s experiences, no photography may interfere with other guests’ enjoyment of the event, access ways, seats, or aisles.

Non-professional cameras (no SLR or DSLR cameras) without detachable lenses are permitted in the arena for Rose Quarter events, as long as no flash is used. Professional photography, video, & audio recording, tripods, iPads, tablets and selfie sticks are strictly prohibited. This policy will be strictly enforced and management reserves the right to deny any device at their discretion.


Overnight camping on Rose Quarter property is prohibited and guests will be escorted off property. Guests are not permitted on campus before 8am.

Cash-Free Campus

The Rose Quarter will now be a cash-free campus. For more information and FAQs, visit

Child ID Bracelets

ID Bracelets are complimentary and are available at any Guest Services Information Booth. They indicate the child’s section, row & seat location in-case of a separation. This will help our staff return the child to their seat location. For your safety, the bracelet does not include the child’s or parent’s name.

Child Tickets

Children two years of age and older are required to have a ticket for an event, unless otherwise noted. For specific questions regarding the ticket age requirement for a show, please call 503.797.9619.

Door Times

Arena doors for Trail Blazers games played Monday through Saturday open at 5:30pm. Arena doors open at 4:30pm for Trail Blazers games played on Sunday.

Arena door times for Rose Quarter events including concerts and family shows differ. Please refer to the Know Before You Go information or contact the Box Office at (503) 797-9619.

First Aid

First Aid services are available during all events. Two First Aid stations are located in the Moda Center on the 100 Level, across from Entry A-9, and on the 300 Level, across from entry C-11. In the Veterans Memorial Coliseum, the First Aid station is located at entry OO.

Food & Beverage

All food and drinks must be consumed in designated eating or drinking areas.

As a reminder, all concession stands have moved to cash-free transactions. Please visit a reverse ATM if needed.

General Admission

General Admission tickets are sold for select events. On events where there are General Admission Bowl tickets available, the seats in the bowl are available on a first-come, first-served basis. Events with a General Admission Floor do not have any chairs located on the floor, and the tickets are for Standing Room only. Please take that into consideration when choosing your ticket location.

Gifts / Flowers

Flowers and gifts for the artists are not permitted.

Group Sales

For group discounts, VIP dinner packages and other special offers for selected events, please contact our Group Sales department. Groups typically consist of 10 or more people; however, all events are different. For information about attending a Rose Quarter event with your group, please click here.

Guest Conduct Policies

The Rose Quarter strives to provide guests with a safe, comfortable and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted or ruined by a few unruly guests, we have established the Rose Quarter Code of Conduct. The following acts shall be grounds for denial of ticket sales, eviction from or non-admittance to the Rose Quarter grounds without a refund:
• Activity likely to endanger person or property
• Activity or item that could disrupt or interfere with performances or other activities including, but not limited to, air horns or laser pointers
• Bringing into the facility articles that could be perceived as dangerous including, but not limited to, weapons, chains, bottles or cans
• Smoking or carrying a lighted cigar, cigarette or pipe in NO SMOKING areas
• Individuals who appear intoxicated
• Attempting to smuggle alcoholic beverages into the building
• Consuming or carrying dispensed alcohol in areas other than designated areas for consumption
• The selling/supplying to, possession of, or consumption of alcoholic beverages by a minor
• Bringing into the facility any type of beverage or food container other than those necessary for medical or childcare
• Individuals who refuse to abide by our current mask policy
• Smoking or carrying a lighted cigar, cigarette, or pipe on the Rose Quarter campus, including inside the venue
• Those who witness other guests violating Rose Quarter policies should report offenders to the nearest Rose Quarter staff member. Guests should be aware that it is illegal to drink alcohol outside the arena except in designated beer gardens. Violators of the law are subject to arrest and prosecution by the Portland Police Department.

Guest Information Booths

Guest Information Booths are located on the 100 Level at the Moda Centers North entrance near Entry A-7, and South entrance near Entry A-24.

The Veterans Memorial Coliseum Guest Information Booth is located at Entry CC. The Guest Services staff will assist you with questions, wheelchair escorts, Assisted Listening Devices and Lost and Found inquiries during events. Calendars for upcoming events, franchise schedules and general information regarding Portland are also available.

Guest Text Line

Looking for an ATM? Security? Guest Services?

Text: “MODA” then your question and location to 69050

Please be sure to include your question or a brief description of the issue along with your location. Standard text message rates apply

Laser Pointers

Laser pointers are strictly prohibited. If any guest refuses to turn over their laser pointer, they will be escorted off the premises and are not entitled to a refund.

Lost & Found

If you lose something during an event, stop by one of our information booths and fill out a Lost & Found form. Make sure to stop by after the event and double check if your item has been turned in. Lost and Found items may be picked up from the Facility Security department, Monday through Friday 9a to 4p. For all Lost and Found inquires, please call 503.963.3884.

Lost Child Information

It is always suggested that each member of your party carry their own ticket. If a child has their ticket in a pocket, it helps in reuniting them more quickly. Quite often, adults can be separated from their party just as easily as children, so it is best for everyone to carry their own ticket. Lost children/parents should be escorted to a Guest Information Booth where search procedures can be arranged. The Lost Child program is available to all guests attending an event. Guests are asked to register their child at one of the information booths. The child will receive a wristband with information a Guest Attendant will use to reunite the child/parent should the child become separated from your party. For your safety, the bracelet does not include the child’s or parent’s name.

Parent Rooms

Our Parent Rooms are a private, welcoming, and comfortable space for parents to escape and care for their small children. The rooms are located at entry A7 in Moda Center behind the Guest Services desk and has amenities for nursing mothers as well as changing tables and sanitary supplies. Our Parent Room at the Veterans Memorial Coliseum can be located by asking any Guest Attendant for directions.

Other Services

If you or someone in your party need specific accommodation, please email to discuss the need with our Guest Experience staff in advance of your arrival. You can also visit one of the Guest Experience Information Booths located near the North entrance at Entry A-7, or South entrance at Entry A-24.

Paging a Guest

Unfortunately, we cannot make announcements during an event to page anyone. If you leave your ticket information with your friend, spouse, babysitter, etc. (section, row and seat), they can call 503.797.9712 and we will attempt to locate you based on this information. If we do not have all of the ticket information (i.e., row and seat information only), we will not be able to locate you. We recommend carrying a cell phone with you if you have one available.

Premium Spaces

Information about purchasing seats on the club level or a suite for a Moda Center event can be found by clicking here.

Prohibited Items

Prohibited items include, but are not limited to, the following:

  • Aerosol cans
  • Backpacks (with the exception of single-compartment drawstring bags that meet the bag-size requirements)
  • Bagspurses or backpacks (with the exception of medical or infant bags) 
  • Bats and clubs
  • Beach balls
  • Car seats or strollers
  • Drones
  • Face Masks that cover the entire face 
  • Fireworks
  • Flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material
  • Frisbees
  • Food or Beverage
  • Hard-sided bags
  • Hockey Sticks
  • Helium Balloons
  • Illegal substances
  • Knitting Needles and other sewing equipment
  • Laptops, iPads, Tablets
  • Laser Pointers or similar devices.
  • Mace or pepper spray
  • Masks – gaiters, bandanas and single layer masks are prohibited as COVID-19 protection 
  • Optical Illusions. Items intended interfere with the ability of the eye to perceive depth or distance (such as pin wheels or umbrellas)
  • Poles, selfie-sticks, missile-like objects that can be thrown
  • Umbrellas
  • Noisemakers of any kind such as whistles, foghorns/airhorns and plastic horns such as vuvuzelas and didgeridoos.
  • Weapons (including guns and knives of any size)


There is no re-entry permitted for events at the Rose Quarter.

Sign Policy

The policy for signs inside the Moda Center or Veterans’ Memorial Coliseum may vary for some events.  For events that allow signs, signs must be handheld, holdable by one person, and may not obstruct the view of other guests.  Poles, sticks, or any apparatus to display signs are prohibited, and there may not be any items attached to the sign.  Signs may not be temporarily or permanently affixed to, or displayed on, any Rose Quarter structure, including through electronic or projected means. Signs — however displayed —— must be germane to the event, must not be commercial or political in nature, obscene, or cause any disturbance to other guests. For NBA games, signs cannot be larger than 11×17 inches and large banners are never permitted.

Outside the Moda Center and Veterans’ Memorial Coliseum, signs may not be temporarily or permanently affixed to, or displayed on, any Rose Quarter structure, including through electronic or projected means. Signs must not be obscene or cause any disturbance to other guests.

Any exceptions to the rules above must be expressly authorized by Rose Quarter management. Rose Quarter Management reserves the right to confiscate or remove any sign from the Rose Quarter.

Smoking & Vaping

The Rose Quarter is a smoke-free campus. All smoking and vaping is strictly prohibited on-site, including inside Moda Center and Veterans Memorial Coliseum. If any guest is caught smoking inside the arena, they will be escorted off the premises and are not entitled to a refund. 

Ticket Scalping

Selling tickets to other people is strictly prohibited on Rose Quarter property. We do not guarantee nor do we refund the money of anyone who purchases tickets from unauthorized agents such as scalpers, unauthorized re-sellers or 3rd party sellers. If you purchase a ticket and it reads “Stop” or “Stolen” on our scanners then you will be denied access to the building and you will be escorted from the property without refund. Those selling stolen tickets will be arrested.

Guests are urged to purchase tickets only from these authorized ticket agents:

Rose Quarter Box Office
• Online at
• All participating Ticketsmaster locations
• Tickets for the Portland Winterhawks will continue to be available through our Box Office, or by phone at 503-224-4400.


Tours are currently unavailable. Please reach out to for future availability.  

Weapons / Concealed Weapons Permits

All weapons are not permitted on our premises, even if you have a concealed weapons permit.


When severe weather hits the Portland area, such as ice and/or snow, Rose Quarter events may be affected. Please check our website or call 503.235.8771 to see if an event will go on as planned.

Wheelchair Escorts

Wheelchair escorts are available and can be arranged by calling our Command Center 503.797.9712 or by stopping by an information booth during the event.