Guest Services

ADA Guide

Accessibility Information for the Rose Quarter can be found by clicking here.

Alcohol Policy

Alcohol is served at most events in the Rose Quarter. Guests are served no more than two drinks at a time. During sporting events, alcohol can be bought at concession stands or at several kiosks located throughout the concourse. Alcohol sales end at the start of the last period of play for Basketball and Hockey. Guests are welcome to take their drinks back to their seats for most events. Locations will vary depending on the event. If you have any questions or concerns regarding an alcohol issue, please contact Guest Services or Security.

Animals

Pets are not allowed on Rose Quarter property. Only trained guide dogs and service animals assisting guests are welcome at the Rose Quarter. Service animals must remain on a leash or in a harness at all times.

ATMs

The Rose Quarter campus has a total of eight (8) ATMs. There is one (1) located in the RQ Box Office Lobby, four (4) in the Moda Center, two (2) in the Veterans Memorial Coliseum and one (1) outside of the Veterans Memorial Coliseum main doors.

Bag Policy

No backpacks of any kind and no bags larger than 14”x14”x6”.

Single pouch drawstring bags within the NBA size limit are permitted.

Fashion backpacks are considered backpacks and not purses and are not permitted in the arena.

Medical bags and diaper bags are permitted after being searched and tagged by a security supervisor.

Box Office

Tickets for all events at the Moda Center and Veterans Memorial Coliseum can be purchased in person at the Rose Quarter Box Office during regular hours, located at One Center Court, suite 100. Guests may park in the garages or the turn around driveway on Center Court for 15 minutes to purchase tickets.

HOURS

  • Monday – Friday: 10a – 5p
  • Saturday: Hours vary. Please call Box Office at 503-797-9619 during regular business hours for more complete weekend information.
  • Sunday: CLOSED

The Box Office is also open during events. If the event is in the Memorial Coliseum, the Memorial Coliseum Box Office will open 2-3 hours prior to the event. Please call (503) 797-9619 or email rq.boxoffice@rosequarter.com for more information.

Camera Policy / Recording Devices

We want you to be able to re-live the epic experiences you have at our venues, however, camera equipment can get in the way of other fan’s entertainment. To respect all our guest’s experiences, no photography may interfere with other guests’ enjoyment of the event, access ways, seats, or aisles.

Non-professional cameras (no SLR or DSLR cameras) without detachable lenses are permitted in the arena for Rose Quarter events, as long as no flash is used. Professional photography, video, & audio recording, tripods, iPads, tablets and selfie sticks are strictly prohibited. This policy will be strictly enforced and management reserves the right to deny any device at their discretion.

Camping

Overnight camping on Rose Quarter property is prohibited and guests will be escorted off property. Guests are not permitted on campus before 8am.

Child ID Bracelets

ID Bracelets are complimentary and are available at any Guest Services Information Booth. They indicate the child’s section, row & seat location in-case of a separation. This will help our staff return the child to their seat location. For your safety, the bracelet does not include the child’s or parent’s name.

Child Tickets

Children two years of age and older are required to have a ticket for an event, unless otherwise noted. For specific questions regarding the ticket age requirement for a show, please call 503.797.9619.

Club Level

Information about the Club Level can be found by clicking here.

Door Times

Arena doors for Trail Blazers games played Monday through Saturday open at 5:30pm. Arena doors open at 4:30pm for Trail Blazers games played on Sunday.

Arena door times for Rose Quarter events including concerts and family shows differ. Please refer to the Know Before You Go information or contact the Box Office at (503) 797-9619.

First Aid

First Aid services are available during all events. Two First Aid stations are located in the Moda Center on the 100 Level, across from Entry A-9, and on the 300 Level, across from entry C-11. In the Veterans Memorial Coliseum, the First Aid station is located at entry OO.

Food & Beverage

The Rose Quarter prohibits guests from bringing in outside food & beverage (including but not limited to outside alcohol, soda & water). Several different food and beverage options are available inside the facilities at the concession stands. Each guest is permitted to bring in one empty non-glass water bottle that is less than 32 ounces.

Baby food and baby formula is permitted when accompanied with the baby.

General Admission

General Admission tickets are sold for select events. On events where there are General Admission Bowl tickets available, the seats in the bowl are available on a first-come, first-served basis. Events with a General Admission Floor do not have any chairs located on the floor, and the tickets are for Standing Room only. Please take that into consideration when choosing your ticket location.

Gifts / Flowers

Flowers and gifts for the artists are collected at the doors or at the information booths. The Rose Quarter will make every attempt to then deliver these gifts to the artists.

Group Sales

For group discounts, VIP dinner packages and other special offers for selected events, please contact our Group Sales department. Groups typically consist of 10 or more people; however, all events are different. For information about attending a Rose Quarter event with your group, please click here.

Guest Conduct Policies

The Rose Quarter strives to provide guests with a safe, comfortable and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted or ruined by a few unruly guests, we have established the Rose Quarter Code of Conduct. The following acts shall be grounds for denial of ticket sales, eviction from or non-admittance to the Rose Quarter grounds without a refund:
• Activity likely to endanger person or property
• Activity or item that could disrupt or interfere with performances or other activities including, but not limited to, air horns or laser pointers
• Bringing into the facility articles that could be perceived as dangerous including, but not limited to, weapons, chains, bottles or cans
• Smoking or carrying a lighted cigar, cigarette or pipe in NO SMOKING areas
• Individuals who appear intoxicated
• Attempting to smuggle alcoholic beverages into the building
• Consuming or carrying dispensed alcohol in areas other than designated areas for consumption
• The selling/supplying to, possession of, or consumption of alcoholic beverages by a minor
• Bringing into the facility any type of beverage or food container other than those necessary for medical or childcare
• Those who witness other guests violating Rose Quarter policies should report offenders to the nearest Rose Quarter staff member. Guests should be aware that it is illegal to drink alcohol outside the arena except in designated beer gardens. Violators of the law are subject to arrest and prosecution by the Portland Police Department.

Guest Information Booths

Guest Information Booths are located on the 100 Level at the Moda Centers North entrance near Entry A-7, and South entrance near Entry A-24.

The Veterans Memorial Coliseum Guest Information Booth is located at Entry CC. The Guest Services staff will assist you with questions, wheelchair escorts, Assisted Listening Devices and Lost and Found inquiries during events. Calendars for upcoming events, franchise schedules and general information regarding Portland are also available.

Laser Pointers

Laser pointers are strictly prohibited. If any guest refuses to turn over their laser pointer, they will be escorted off the premises and are not entitled to a refund.

Lost & Found

If you lose something during an event, stop by one of our information booths and fill out a Lost & Found form. Make sure to stop by after the event and double check if your item has been turned in. Lost and Found items may be picked up from the Facility Security department, Monday through Friday 9a to 4p. For all Lost and Found inquires, please call 503.963.3884.

Lost Child Information

It is always suggested that each member of your party carry their own ticket. If a child has their ticket in a pocket, it helps in reuniting them more quickly. Quite often, adults can be separated from their party just as easily as children, so it is best for everyone to carry their own ticket. Lost children/parents should be escorted to a Guest Information Booth where search procedures can be arranged. The Lost Child program is available to all guests attending an event. Guests are asked to register their child at one of the information booths. The child will receive a wristband with information a Guest Attendant will use to reunite the child/parent should the child become separated from your party. For your safety, the bracelet does not include the child’s or parent’s name.

Mother's Room

Our Mother’s Room is a private, welcoming and comfortable space for parents to escape and care for their small children. The room is located at entry A7, behind the Guest Services desk and has amenities for nursing mothers, as well as changing tables and sanitary supplies.

Paging a Guest

Unfortunately, we cannot make announcements during an event to page anyone. If you leave your ticket information with your friend, spouse, babysitter, etc. (section, row and seat), they can call 503.797.9712 and we will attempt to locate you based on this information. If we do not have all of the ticket information (i.e., row and seat information only), we will not be able to locate you. We recommend carrying a cell phone with you if you have one available.

Prohibited Items

Prohibited items include, but are not limited to, the following:

  • Aerosol cans
  • Backpacks (with the exception of single-compartment drawstring bags that meet the bag-size requirements)
  • Bags larger than 14″ x 14″ x 6″
  • Bats and clubs
  • Beach balls
  • Car seats or strollers
  • Drones
  • Face Masks
  • Fashion Backpacks
  • Fireworks
  • Flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material and that is more than 18 inches in length
  • Frisbees
  • Food or Beverage
  • Hard-sided bags
  • Hockey Sticks
  • Helium Balloons
  • Illegal substances
  • Knitting Needles and other sewing equipment
  • Laptops, iPads, Tablets
  • Laser Pointers or similar devices.
  • Mace or pepper spray
  • Optical Illusions. Items intended interfere with the ability of the eye to perceive depth or distance (such as pin wheels or umbrellas)
  • Poles, selfie-sticks, missile-like objects that can be thrown
  • Umbrellas (small collapsible umbrellas that fit inside a purse will be allowed)
  • Noisemakers of any kind such as whistles, foghorns/airhorns and plastic horns such as vuvuzelas and didgeridoos.
  • Weapons (including guns and knives of any size)

Re-Entry

There is no re-entry permitted for events at the Rose Quarter.

Sign Policy

The policy for signs inside the Moda Center or Veterans’ Memorial Coliseum may vary for some events.  For events that allow signs, signs must be handheld, holdable by one person, and may not obstruct the view of other guests.  Poles, sticks, or any apparatus to display signs are prohibited, and there may not be any items attached to the sign.  Signs may not be temporarily or permanently affixed to, or displayed on, any Rose Quarter structure, including through electronic or projected means. Signs — however displayed —— must be germane to the event, must not be commercial or political in nature, obscene, or cause any disturbance to other guests.  Large banners are never permitted.

Outside the Moda Center and Veterans’ Memorial Coliseum, signs may not be temporarily or permanently affixed to, or displayed on, any Rose Quarter structure, including through electronic or projected means. Signs must not be obscene or cause any disturbance to other guests.

Any exceptions to the rules above must be expressly authorized by Rose Quarter management. Rose Quarter Management reserves the right to confiscate or remove any sign from the Rose Quarter.

Smoking

Smoking is prohibited inside of the Rose Quarter facilities. Guests are directed to use the designated smoking areas/patios.

Suites

Information about purchasing a suite for a Moda Center event can be found by clicking here.

Text Messaging

Guests are encouraged to text Guest Services with questions or to report issues. Text to 503-766-5033 during all events at either the Moda Center or Veterans Memorial Coliseum for assistance. Please be sure to include your question or a brief description of the issue along with your location. Standard text message rates apply

Ticket Scalping

Selling tickets to other people is strictly prohibited on Rose Quarter property. We do not guarantee nor do we refund the money of anyone who purchases tickets from unauthorized agents such as scalpers, unauthorized re-sellers or 3rd party sellers. If you purchase a ticket and it reads “Stop” or “Stolen” on our scanners then you will be denied access to the building and you will be escorted from the property without refund. Those selling stolen tickets will be arrested.

Guests are urged to purchase tickets only from these authorized ticket agents:

Rose Quarter Box Office
• Online at RoseQuarter.com
• By phone at (800) 745-3000
• All participating Ticketsmaster locations
• Tickets for the Portland Winterhawks will continue to be available through our Box Office, or by phone at 503-224-4400.

Tours

Moda Center tours are available Monday through Friday (non-event days) on an appointment-only basis for groups of 10 or more. Please call 503.797.9618 to inquire about tour availability, or click here for more information.

Weapons / Concealed Weapons Permits

All weapons are not permitted on our premises, even if you have a concealed weapons permit.

Weather

When severe weather hits the Portland area, such as ice and/or snow, Rose Quarter events may be affected. Please check our website or call 503.235.8771 to see if an event will go on as planned.

Wheelchair Escorts

Wheelchair escorts are available and can be arranged by calling our Command Center 503.797.9712 or by stopping by an information booth during the event.