For the safety of all guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed for the safety of all guests.
Alcohol is available at most events at the Rose Quarter and is typically served until the start of the last period of play of sporting events or until1hour before the scheduled end of most other events. Outside alcohol is not permitted.
Only trained guide dogs and service animals assisting guests are welcome at the Rose Quarter. Service animals must remain on a leash or in a harness at all times. If you plan to bring a service animal into the venue, we encourage you to contact us as early as possible for potential seating relocation.
AssistedListening Devices are provided free of charge with a valid form of identification from any Guest Information Booths (Moda Center near entries A7and A24, C33 Veteran’s Memorial Coliseum near entry BB). Guests are encouraged to bring their own aux-compatible headphones/earbuds, but they will be available to check out should they not.
Bags 4x6 and smaller allow you to experience our expedited entry process and walk straight through screening with your bag. Bags, other than backpacks, larger than 4x6 up to 14x14x6 are allowed but must go through a bag line to be screened by x-ray machines and will require a longer wait.
Bag check is available free of charge at the P3 Lobby of the GardenGarage next to Moda Center’s North Entrance. Bag check cannot accept prohibited items.
Compact binoculars and field glasses up to 5x8 are allowed for most events. You may be asked to remove your binoculars from the case and wear them using the strap around your neck/shoulders for entry.
Please ensure the binocular case adheres to our bag policy.
The Rose Quarter Box Office is open 10:00 am–3:00 pm Monday through Friday, two hours prior to the start of the scheduled event and 90 minutes prior to Winterhawks games. Tickets are also available for purchase atrosequarter.com. For assistance with managing existing tickets, please email rq.boxoffice@rosequarter.com, call (844)-RIPCITY (Trail Blazers inquiries) or (503) 797-9619 (Moda Center/VMC inquiries).
Overnight camping and/or tailgating on Rose Quarter property is prohibited and guests will be escorted off property. Guests are not permitted to wait on campus before 8:00 am.
The Moda Center & Veterans Memorial Coliseum are cash-free arenas to allow for reduced contact, a frictionless customer experience and shorter wait times.
Q: What if I only brought cash?
A: Reverse ATMs (ATMs that accept cash and issue pre-loaded debit cards)are available inside Moda Center on the 100 Level concourse at entry A-6 andA-21, on the 300 Level at entry C33, inside the Veteran’s Memorial Coliseum atEntry BB and in the Box Office Lobby located between the Box Office and ReboundSports Clinic.
Q: What if I lose my reverse ATM card?
A: If you have your receipt, you can call the number printed on it and a customer service representative from the card company will be able to help you.If you do not have your receipt, unfortunately, there’s nothing we can do.
Q: Is the entire arena cash-free?
A: Yes.
Q: What forms of payment will be accepted?
A: We will accept credit, debit, prepaid cards, and Apple Pay.
Q: What if I only have cash on me?
A: Multiple cash-to-card kiosks will be placed around the arena for guests to convert cash to a prepaid debit card for no fee. These cards can be used anywhere inside or outside the arena.
Q: Is there a limit to how much cash can be loaded to a card?
A: A card can be loaded with any variable from $1 to $500and cannot be reloaded.
Q: How can I check how much money I have left on my card?
A: You can check your card balance by dialing the number printed on the back of the card.
Q: Can I use my remaining balance outside of the Rose Quarter campus?
A: Yes, cards are accepted anywhere Mastercard is taken.
To ensure a great experience for all our guests during an event at the Rose Quarter campus, we have Fuze charging stations, which allow you to rent a charging device to charge up your phone, tablet, etc.
Fuze Charging Station locations:
100 Level: Entry A7
200 Level/ Club level: Beside elevators 2& 3.
300 Level: Entry C33
VMC: Located next to InformationBooth
Children two years of age and older are required to have a ticket for an event, unless otherwise noted. For specific questions regarding the ticket age requirement for a show, please call (503) 797-9619. There are no age restrictions for live events unless stated at the time of ticket purchase.Guests under the age of 16 must be accompanied by an adult
General doors for regular-season Trail Blazers games will open 75 minutes prior to tip-off. Dr. Jack’s will open 3 hours prior to tip-off.
General doors for regular-season Winterhawks games will open 60 minutes prior to puck-drop.
Arena door times for Rose Quarter events including concerts and family shows vary. Typically, doors will open one hour prior to the scheduled start time of your event. Please refer to the Know Before You Go email you will receive a couple days before your event or contact the Rose Quarter at 503-797-9600.
All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Rose Quarter management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
Age Restrictions:
Guests over the age of 2 are required to have a ticket for admission, and guests under 16 must be accompanied by an adult. There are no age requirements to attend events unless otherwise stated for a specific show.
Child ID Bracelets:
Child ID Bracelets indicate the child’s section, row, and seat location and can help our staff reunite a child with their party in-case of a separation.They are complimentary and are available at any Guest Information Booth.
Child Needs/Bags:
Child bags, bottles, and specific foods are permitted into the buildings, but they must enter through a bag line and go through search/an x-ray machine.
Family Restrooms:
Family restrooms are available inside the Moda Center (A22 and C14 )&Veterans Memorial Coliseum (Entry OO or on the event level) and changing tables are available in most restrooms throughout the campus.
Parent Rooms:
Our Parent Rooms are a private, welcoming, and comfortable space for parents to escape and care for their small children. The rooms are located on the 100 Level concourse at entry A-7 in the Moda Center behind the information booth and has amenities for nursing parents as well as changing tables and sanitary supplies. Our Parent Room at the Veterans Memorial Coliseum can be located by asking any Guest Experience Attendant for directions.
Waiting Areas:
Parent/guardian waiting areas are only provided in our on-site restaurant, Dr. Jack’s, for some events. Please refer to the specific event page for additional details.
First Aid services are available during all events. Two First Aid stations are located in the Moda Center on the 100 Level concourse, across from Entry A-9, and on the 300 Level concourse, across from entry C-11. In the Veterans Memorial Coliseum, the First Aid station is located at entry OO. If you or a fellow guest requires medical attention, please contact your nearest staff member.
The Rose Quarter offers a wide variety of great local food options at events. While not every option is available for every event, we are confident you will be able to find something tasty to enjoy.
All outside food and beverages are prohibited from Moda Center & Veterans Memorial Coliseum with exceptions for medical and children needs.
For a list of vegan, vegetarian, and gluten-free options, visit Concessions Guide.
General Admission tickets are sold for select events. There are two types of General Admission tickets:
If you require an accessibility accommodation, please reach out to guest.experience@trailblazers.com as soon as possible.
For the safety of all guests, beverages are often required to be poured from cans or bottles and reusable water bottles are not permitted on the floor. Designated General Admission lines open at 8:00 am, overnight camping is prohibited.
Wrapped gifts are not permitted inside either arena. Flowers may be allowed for certain events, but security retains the right to search and deny any gifts from entry.
For group discount information visit rosequater.com/groups.
The Rose Quarter strives to provide guests with a safe, comfortable, and enjoyable atmosphere. To ensure that a pleasant experience is not disrupted by unruly guests, we have established the Rose Quarter Code of Conduct. The following acts are examples of behavior that are grounds for denial of ticket sales, eviction from or non-admittance to the Rose Quarter grounds without are fund:
Management reserves the right to amend the above policy without notice, depending on individual event restrictions.
We’ve established a Guest Text Line to provide an easy way for guests to ask simple questions or share a concern. For example, if you are looking for specific campus directions, need to report an issue, or are curious about whereto find the Guest Information Booth, text your inquiry + location to 69050 for assistance.
If you lose something during an event, stop by the South Information booth at A23 at Moda Center or Entry BB at VMC and fill out a Lost & Found form. Make sure to stop by after the event before you leave the building and double-check if your item has been turned in. Lost and Found items may be picked up from the Facility Security department, Monday through Friday, 9 am to4 pm. Contact Lost and Found at (503) 963-3884. We cannot provide escorts into the facility after you have left the event to search for an item.
Tickets for entry to events and games are mobile-only and accessible through the TrailBlazers/Rose Quarter mobile app presented by Ticketmaster. For more specific information about the Trail Blazers app and game entry, please visit https://www.nba.com/blazers/app.
Screenshots will not grant you access to any event.
For more information on parking and transportation, click here.
Information about purchasing seats on the club level or a suite for a Moda Center event can be found by clicking here.
Prohibited items include, but are not limited to, the following:
There is no re-entry permitted for events at the Rose Quarter.
All restrooms in both Moda Center and the Veterans Memorial Coliseum have accessible stalls and changing tables. In Moda Center, red walls mark the women’s restrooms, and men’s restrooms have black walls. All user/family restrooms at Moda Center are located at A22 and C14 and at Entry OO or on the event level at the Coliseum.
Moda Center and Veterans Memorial Coliseum are Sensory Inclusive Venues.Our Guest Experience team members have completed training to better assist guests who have sensory needs. We offer sensory bags, including noise-cancelling headphones, fidget toys, and feeling thermometers at both venues. Sensory Bags can be checked out for free at our Guest Information Booths with either an ID or credit card. We are also proud to offer a Sensory room inside the Moda Center, which can be accessed by visiting one of our Guest Information booths.
Signs cannot be larger than 11x17, blank, attached to anything, or obstruct the view of other guests, and content must be directly related to the event. Flags are not allowed.
The Rose Quarter is a smoke-free campus. All smoking and vaping is strictly prohibited on-site, including inside the Moda Center and Veterans Memorial Coliseum. If any guest is caught smoking inside the arena, they will be escorted off the premises and are not entitled to a refund.
Smart phones are permitted, unless otherwise prohibited for a particular show by the event promoter or performer. Non-professional cameras (no SLR or DSLR cameras) without detachable lenses are permitted in the arena, as long as no flash is used. Professional photography, video & audio recording, tripods, and selfie sticks are strictly prohibited. Laptops or any type of personal computers or tablets will be admitted inside the arena; however, guests are not permitted to use these items inside of the seating bowl to ensure that guests are not disturbed in surrounding areas.
This policy will be strictly enforced, and management reserves the right to deny any device at its discretion.
Facility Tours are currently only available to our community partner organizations, we look forward to showing you around at your next event!
Small, personal-sized umbrellas are allowed in the venue, but cannot be used inside the venue. Large umbrellas/golf umbrellas/any umbrella with a pointed end are not permitted.
Selling tickets to other people is strictly prohibited on Rose Quarter property. We do not guarantee nor do we refund the money of anyone who purchases tickets from unauthorized agents such as scalpers, unauthorized re-sellers or 3rd party sellers. If you purchase a ticket and it reads “Stop”, “Stolen” or “Already Entered” on our scanners then you will be denied access to the building and may be escorted from the property without refund. Those selling stolen, duplicate or fake tickets will be arrested.
Guests are urged to purchase tickets only from these authorized ticket agents:
Vending & soliciting are strictly prohibited on the Rose Quarter campus.
Empty non-glass water bottles up to 32 oz are allowed inside the arenas except on GA Floors. Water filling stations are located throughout the Moda Center at entries A1, A8, A11, A17, A21, & C34. Water fountains are also featured throughout Moda Center and Veterans Memorial Coliseum.
Weapons, including concealed weapons, are a prohibited item on the Rose Quarter campus. No weapons are permitted on our premises, even if you have a concealed weapons permit, are an off-duty police officer, or military personnel not in service at the Rose Quarter.
Severe weather can affect events. If an approaching weather event could impact your event, we highly recommend checking the Rose Quarter website and social media channels for real-time updates. If an event is postponed, canceled, or otherwise changed, we will notify ticket holders directly.
Complimentary wheelchair escorts are available and can be arranged by calling our Guest Experience Team or by stopping by a Guest Information Booth during the event. For an escort during an event at Moda Center, please call: 503-797-9750; for events at Veteran’s Memorial Coliseum, please call: 503-797-9650. Our Guest Experience Staff can escort you to your seat from anywhere on the Rose Quarter campus. After the event, our attendants can escort you back to your vehicle or pick-up location on the campus.
Note: Both phone lines will only be answered thirty minutes before doors open on SHOW DAYS.
