Welcome Back To The Rose Quarter

Welcome Back To The Rose Quarter!

Updated March 8, 9:30 A.M. PST

We are a fan first organization. Your support of all events at the Rose Quarter is greatly appreciated.

This page will be regularly updated – contents are subject to change.

Thank you for your patience and continued support as we navigate this evolving situation.

Important Campus Updates

In alignment with the recent announcement from Oregon Governor Kate Brown, the Rose Quarter will remove the mask mandate for all events and venues beginning on Saturday, March 12. The Oregon Health Authority still recommends masking for people at higher risk from COVID-19, including unvaccinated people and immunocompromised people.

Masks are encouraged while on the Rose Quarter campus and attending events.

In alignment with the lifting of the mask mandate on March 12, the Rose Quarter will also remove mandatory COVID-19 vaccine and testing requirements as a condition of entry into our venues. While vaccines do not prevent individuals from contracting COVID, they are proven to be effective in greatly reducing the risk of severe illness, speeding up recovery and reducing downtime.

The Rose Quarter strongly recommends our guests be vaccinated, stay up to date on boosters and evaluate their own health situation prior to attending an event on campus.

We will continue to monitor the CDC, state and local guidance to set our policies and some artists and events may have specific policies that ticket holders must adhere to.

Due to a staffing shortage, the east entrance and 300 level entrance to Moda Center will be closed until further notice. Please be patient while entering the arena and be sure to view our no bag policy.

 

What You Can Expect

Mobile Ticketing

Mobile Tickets Only

All tickets will be digital and there will be a contactless ticket scanning system upon arrival to the arena.

Tickets will have a rotating bar code and cannot be screenshotted.

No Bags

No Bag Policy

Bags will no longer be allowed in the arena. Exclusions will apply for medical needs and children’s bags, as well as clutches no larger than 5″x8″.

    • Any medical and children’s bags must go through x-ray machines at specific ADA entrances.
    • A contactless bag check will be open on the Rose Quarter commons, with price varying by event.

Cash-Free Campus

The Rose Quarter will now be a cash-free campus. This will allow for reduced contact, a frictionless customer experience and shorter wait times.

Q: What if I lose my card?

A: If you have your receipt, you can call the number printed on it and a customer service representative from the card company will be able to help you. If you do not have your receipt, unfortunately, there’s nothing we can do. 

Q: Is the entire arena cash-free?

A: Yes.

Q: What forms of payment will be accepted?

A: We will now only accept credit, debit, prepaid cards and Apple Pay.

Q: What if I only have cash on me?

A: Multiple cash-to-card kiosks will be placed around the arena for guests to convert cash to a prepaid debit card for no fee. These cards can be used anywhere inside or outside the arena.

Q: Is there a limit to how much cash can be loaded to a card?

A:  A card can be loaded with any variable from $1 to $500 and cannot be reloaded.

Q: How can I check how much money I have left on my card?

A: You can check your card balance by dialing the number printed on the back of the card.

Moda Center

Arena Improvements

    • Prioritized the reduction of cross-contamination opportunities by restricting required touch and contact points for guests and staff.
    • Installed all touch-free features in our restrooms.
    • Added over 100 hand sanitizer dispensers throughout the arena.
    • Added HEPA filters throughout the arena.
    • Equipped doors with magnets for touchless movement through campus.
    • Improved hospital-grade HVAC filters.
    • Installed plexiglass in food and beverage queuing areas, guest information booths and merchandise locations.
Cleaning

WELL Certification And Cleaning Protocols

The Rose Quarter is now a  WELL Certified campus, an evidence-based, third-party verified rating for all new and existing buildings and spaces focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post COVID-19 environment now and into the future. The rating system is based on guidance from the World Health Organization, CDC and leading academic and research institutions. 

Spaces will be cleaned with electrostatic sprayers between events with CDC-compliant cleaning products.  

Smoke-Free Campus

The Rose Quarter is now a smoke-free campus. There will no longer be an outdoor smoking section anywhere on campus.

Masks Encouraged

For the health and safety of Rip City, masks are encouraged while on the Rose Quarter campus and attending events.

 

General FAQs

Please visit rosequarter.com for the most up to date information on concerts and events.

We do not offer any refunds or exchanges on ticket purchases.

The Box Office will be open three hours prior to the scheduled event time. For assistance with managing existing tickets, please email rq.boxoffice@rosequarter.com.

Limited food and beverage will be available at Moda Center and Veterans Memorial Coliseum. Due to a staffing shortage, various locations in both arenas will be closed and food and beverage wait times may be longer than normal. Please be patient and kind with our staff as they work hard to provide you with the best service possible.

If you need to report a problem at the arena please feel free to reach out to our Guest Experience team. You can text the word MODA, followed by your question, to 69050 for assistance. Please be sure to include your question or a brief description of the issue along with your location.