Welcome Back to Moda Center

Welcome Back to Moda Center

Welcome Back, Rip City!

Updated May 24, 8:00 A.M. PST

Welcome back, Rip City! In partnership with local government officials and the Oregon Health Authority, the Portland Trail Blazers are welcoming a limited number of fans to Moda Center with Vaccinated Sections for fully vaccinated fans and physical distancing sections for all fans. The Trail Blazers will continue to follow CDC and OHA guidelines, coordinate with infectious disease and public health experts and work closely with the NBA to determine and maintain safe protocols.

Rose Quarter staff have been apprised of all new policies and procedures related to COVID-19 and trained on proper cleaning and disinfecting protocols to ensure all areas of the arena are being maintained to the highest level. Each area of the arena has a COVID-19 compliance officer to ensure spaces and equipment are being managed properly and staff and guests are complying with health and safety protocols. 

 

What You Can Do

Stay Home If You Are Sick

To help prevent the spread of COVID-19, please stay home if you feel unwell .

Wear A Face Mask At All Times

Unless actively eating or drinking, a face mask should be worn at all times on the Rose Quarter campus, including parking garages. Bandanas, neck gaiters, masks with a valve or other single layer cloth face coverings are prohibited.

Maintain Physical Distance At All Times

Keep at least six feet between you and other people.

Wash Your Hands Often With Soap And Water

Wash your hands with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available. Hand sanitizer stations are located throughout the arena.

Avoid Touching Your Eyes, Nose, & Mouth

Avoid touching surfaces as much as possible and do not touch your face with unwashed hands.

Learn More

What You Can Do

Vaccinated Sections

Safety Protocols and Arena Improvements

Mandatory Health Screening

Ticketing

FAQ

 

Vaccinated Sections

Eligibility

Designated seating sections will be reserved for fully vaccinated fans ages 16 and above for whom at least two weeks have passed since they received their second dose in a two-dose series (e.g., Pfizer-BioNTech or Moderna), or at least two weeks have passed since they received a single-dose vaccine (e.g., Johnson and Johnson (J&J)/Janssen).

Unvaccinated children ages 15 and younger are allowed in the vaccinated sections with their accompanying vaccinated adult.

Fans in Vaccinated Sections must show proof of vaccination to enter the arena.

Proof Of Vaccination

The following are acceptable as proof of “full vaccination:” 

    • A CDC-issued vaccination card including the name of the person vaccinated, the type of vaccination provided and the date that the last dose was administered  
    • A digital photo of a CDC-issued vaccination card stored on a phone or electronic device 
    • A printed photo of a CDC-issued vaccination card 

Vaccinated Section FAQs

What are Vaccinated Sections at Moda Center and who is eligible to sit in them?

Designated seating sections will be reserved for fully vaccinated fans ages 16 and above for whom at least two weeks have passed since they received their second dose in a two-dose series (e.g., Pfizer-BioNTech or Moderna), or at least two weeks have passed since they received a single-dose vaccine (e.g., Johnson and Johnson (J&J)/Janssen).  

 

For the May 27 game, the last date is on or before May 13. For the May 29 game, the last date is on or before May 15.  

 

Unvaccinated children ages 15 and younger are allowed in the vaccinated sections with their accompanying vaccinated adult. 

How will vaccine verification work?

Vaccine verification will occur before you enter the arena. Fans must provide proof of full vaccination to the security or guest experience attendant at your entry gate. The following are acceptable as proof of “full vaccination:” 

  • A CDC-issued vaccination card including the name of the person vaccinated, the type of vaccination provided and the date that the last dose was administered  
  • A digital photo of a CDC-issued vaccination card stored on a phone or electronic device 
  • A printed photo of a CDC-issued vaccination card 

Are children allowed in Vaccinated Sections?

Yes. Unvaccinated children ages 15 and younger are allowed in the Vaccinated Sections with their accompanying vaccinated adult.

What if I have a ticket for a Vaccination Section but forget my proof of vaccination at home?

You must have your proof of full vaccination for entry at the gate if you have a Vaccinated Section ticket. If you do not have proof of vaccination with a Vaccinated Section ticket, you will be declined entry to the arena and will not be eligible for a refund. 

Do I have to wear a mask in the Vaccinated Sections?

Out of an abundance of caution and regardless of vaccination status, all fans must wear a mask throughout Moda Center, except when actively eating or drinking in a designated eating area or their ticketed seat.

Do I have to practice physical distancing in Vaccinated Sections?

Physical distancing will not be required in Vaccinated Sections. Persons seated in these sections will be seated next to other parties.

Do I have to be vaccinated to attend a game?

No. Multiple sections will remain physically distanced and do not require proof of vaccination.

Are international vaccines accepted?

Yes, international vaccines will be accepted to sit in a Vaccinated Section.

 

Safety Protocol and Arena Improvements

Here are the protocols in place to ensure a safe return to the Rose Quarter. Failure to follow all safety protocols may result in removal from the arena.

Face Masks

  • While we understand mask policy guidance from the CDC & state continue to evolve, we will continue to require all fans over the age of 2 in all sections to wear a mask at all times while on campus (including parking garages) unless actively eating or drinking. 
  • Face masks must cover the nose and mouth.
  • Bandanas, neck gaiters, masks with a valve or other single layer cloth face coverings will be prohibited.
  • No medical exemptions will be permitted.

Arena Improvements

  • Prioritized the reduction of cross-contamination opportunities by restricting required touch and contact points for guests and staff.
  • Installed all touch-free features in our restrooms and one-way traffic signage.
  • Added over 100 hand sanitizer dispensers throughout the arena.
  • Added HEPA filters throughout the arena.
  • Limited capacity in elevators to two people or limited to your party.
  • Equipped doors with magnets for touchless movement through campus.
  • Improved hospital-grade HVAC filters.
  • Installed signage at all entrances, shared spaces and throughout the Rose Quarter Campus to instruct guests about PPE requirements, maintaining physical distance, handwashing and other best practices.
  • Installed plexiglass in food and beverage queuing areas, guest information booths and merchandise locations.
  • Optimized traffic flow signage and indicators, including floor markers indicating six feet of physical distancing.

Parking / Transportation

  • Parking will be available to purchase. All guests must wear a mask when interacting with a parking attendant and when leaving your car.
  • TriMet has implemented extra safety precautions, including mandatory masks and social distancing. Please continue to wear your mask when you come on campus. To read more about TriMet’s COVID-19 safety measures, click here.

No-Bag Policy

  • Bags will no longer be allowed in the arena to help maintain physical distancing while entering. Exclusions will apply for medical needs, children’s bags and clutches.
    • Any medical bags, children’s bags and clutches no larger than 5×8″ must go through x-ray machines at specific ADA entrances:  
      • North Entrance: Far left lane of the North Entrance
      • South Entrance: Far left lane of the South Entrance
      • Courtside Entrance: P1 entrance of Garden Garage
      • Suites: P5 entrance of Garden Garage
  • A contactless bag check will be open outside on the Rose Quarter commons. 

Entering the Arena

  • All tickets will be digital and there will be a contactless ticket scanning system upon arrival to the arena. Download the Trail Blazers mobile app presented by Verizon here for easy mobile ticket access
  • Fans will have a designated arena entry location that must be followed.
  • Ticketed fans will see their arena entry location on their tickets.
  • Tickets will have a rotating bar code and cannot be screenshotted.
  • Fans will be required to go through contactless security to enter the building.
  • Fans are encouraged to arrive early to avoid longer entry times.

WELL Certification and Cleaning Protocols

  • The Rose Quarter is now a  WELL Certified campus, an evidence-based, third-party verified rating for all new and existing buildings and spaces focusing on operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post COVID-19 environment now and into the future. The rating system is based on guidance from the World Health Organization, CDC and leading academic and research institutions. 
  • Spaces will be cleaned with electrostatic sprayers between events with CDC-compliant cleaning products.  

Smoke-Free

  • The Rose Quarter is now a smoke-free campus. There will no longer be an outdoor smoking section anywhere on campus.

Smoke-Free Campus

Cash-Free

  • The Rose Quarter will now be a cash-free campus. This will allow for:
    • Reduced contact
    • Frictionless customer experience
    • Shorter wait times

Cash-Free Campus

Cash-Free FAQ

Q: Is the entire arena cash-free?

A: Yes.

Q: What forms of payment will be accepted?

A: We will now only accept credit, debit and prepaid cards.

Q: What if I only have cash on me?

A: A cash-to-card kiosk will be available on the 100 level concourse near entry A6 for guests to convert cash to a prepaid debit card for no fee. These cards can be used anywhere inside or outside the arena.

Q: Is there a limit to how much cash can be loaded to a card?

A:  A card can be loaded with any variable amount up to $500 and cannot be reloaded.

Q: How can I check how much money I have left on my card?

A: You can check your card balance by dialing the number printed on the back of the card.

Q: What if I lose my card?

A: If you have your receipt, you can call the number printed on it and a customer service representative from the card company will be able to help you. If you do not have your receipt, unfortunately, there’s nothing we can do. 

Food & Beverage

  • Food items will be packaged to enhance safety. 
  • Food must be consumed in a designated eating area or your assigned seat in the bowl. 
  • Eating areas are NOT mask-free zones. Guests can take off their mask only when actively eating or drinking. 
  • New this season! Mobile ordering for express pickup will be available at select locations throughout Moda Center. Download the Trail Blazers mobile app presented by Verizon to place your order and skip the line.  
  • All water fountains in the arena will be closed, with the exception of touchless automatic water bottle filling stations on the concourse near entries A1 and B17.  
  • Dr. Jack’s will be closed.
  • Fans should be prepared for longer than normal food and beverage wait times, and are encouraged to try the new mobile order feature in the Trail Blazers mobile app.

Retail

  • Limited retail locations in the arena will be open, including the main Rip City Clothing Co. location at the North entrance of Moda Center.
  • Capacity will be limited inside retail locations and physical distancing will be required at all times.
  • Hand sanitizer will be required and available upon entry to the store.
  • The trying on of merchandise will not be allowed to limit contact.
  • Items are able to be returned within 30 days of purchase, unworn, with tags attached and original receipt.
 

Mandatory Health Screening

One person in each pod is required to complete a digital health screening at home on the Trail Blazers App before coming to Moda Center. You cannot access your tickets until the health screening is completed. You will be required to show confirmation of the completed screening before entering the Rose Quarter campus.

Please see below for more information.

How do I access the health screening?

The day of your ticketed game, open your Trail Blazers mobile app presented by Verizon. When you tap “My Tickets” or “Health Screening”, you will be presented with the health screening questionnaire. 

What questions are included in the health screening?

  • Have you experienced any of the following symptoms in the past 48 hours?  
    • Fever or chills, Cough, Shortness of breath or difficulty breathing, Fatigue, Muscle or body aches, Headache, New loss of taste or smell, Sore throat, Congestion or runny nose, Nausea or vomiting, Diarrhea 
  • Within the past 14 days, have you tested positive for COVID-19?  
  • Within the past 14 days, have you been in close physical contact (six feet or closer for a culmultative total of 15 minutes) with: 
    • Anyone who is known to have laboratory-confirmed COVID-19?
    • Anyone who has any symptoms consistent with COVID-19? 
  • Are you isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19? 
  • Are you currently waiting on the results of a COVID-19 test?
  • Are there any children accompanied by you for the scheduled event?  

Can I get back to the “Passed Screening” screen if I close out of it?

If you are logged in via a Trail Blazers ticket account, yes. Open the Trail Blazers app and tap “My Tickets.” You will automatically be taken to the “Passed Screening” screen before being able to view your tickets. 

Note: if you complete the screening without a ticket account, your results will not be saved. You will need to stay on the results screen until you have passed the health screening checkpoint. 

What do I need to show to get into the arena?

You must show the green “Passed Screening” screen to the Guest Experience staff member standing at the door prior to entering the arena.

What if I don’t pass the screening?

If you receive the red “Failed Screening” screen upon completion of the health screening you will not be allowed entrance to the game – please stay home. For individuals who purchased directly through the Trail Blazers or Ticketmaster, please contact ticketservices@trailblazers.com or 503-231-8000 to discuss your ticketing options with one of our associates. If you purchased through an unauthorized third-party platform, please connect with the party you purchased your tickets from for your options.

How do I know I’ve completed the screening?

Once all of the questions are answered and you tap “submit,” you will be presented with either a green “Passed Screening” screen or a red “Failed Screening” screen. 

Do children under 18 need to complete the health screening?

While children under 18 do not need to complete their own health screening, they must be listed under the screening of their accompanying adult. The last question on the screening allows the opportunity to add the name of the children under 18 attending the game 

 

Ticketing

The Trail Blazers will continue to host fans at Moda Center at a limited capacity for the 2020-21 NBA Playoffs, with tickets available for full and half season ticket holders, courtside clients, corporate partners and deposit clients, with the introduction of Vaccinated Sections. Please see above for more information on Vaccinated Sections.

    • Ticket presales will start May 24 for all round one playoff games.
    • Ticket access will be available on a priority basis to current Season Ticket Holders and other priority clients who will receive an email with more information.
    • Individual suite rentals, seating a maximum of six fans per suite, will be available starting May 24 through BlazersSuites.com or by calling 844.MODA.365.
    • If any tickets remain at the conclusion of the presale, they will be made available to the public through trailblazers.com.
    • All tickets must be purchased online – tickets are not available for purchase at the box office.
    • If tickets are purchased for any games during the 2020-21 season and the game is cancelled or determined that it must be played without fans, we will provide you with options for the money paid for tickets to the impacted game(s), including a full refund.

 

For more information visit trailblazers.com.

 

General FAQs

Ticketing

I don’t have a smartphone. How do I get my ticket and do the mandatory health screening?

Please visit the Box Office located across from the North Entrance of Moda Center.

How do I transfer my ticket?

You can send tickets via the Trail Blazers mobile app by clicking the “Transfer” button at the bottom of your mobile ticket. Select the seats you’d like to send, select a delivery method (text or email) and enter the recipient’s information. To maintain the integrity of our social distancing protocols we ask that fans only attend the game or transfer all tickets in their pod to others who live or are quarantined together. For more information on how to transfer tickets or utilize the mobile app, please visit trailblazers.com/app.

How do I access the mandatory health screening?

The day of your ticketed game, open your Trail Blazers mobile app presented by Verizon. When you tap “My Tickets” or “Health Screening”, you will be presented with the health screening questionnaire.

What if I buy tickets but feel sick before the game? Can I get a refund?

If you are feeling sick the day of the game, please stay home. For individuals who purchased directly through the Trail Blazers or Ticketmaster, please contact ticketservices@trailblazers.com or 503-231-8000 to discuss your ticketing options with one of our associates. If you purchased through an unauthorized third-party platform, please connect with the party you purchased your tickets from for your options.

Policy Enforcement

The group sitting near me is not following the health and safety protocols. How do I report this?

Text the word MODA, followed by your question or information, to 69050 for assistance. Please include your location in the message. You can also speak with your closest guest experience representative.

What if someone refuses to wear a mask?

  • If fans are not wearing their masks or following the mandatory safety precautions, we have a three-strike policy. They will first receive a verbal warning, then a written warning. If the fans continue to ignore the mandatory safety precautions, they will be ejected from the game without a refund.

Will children have the same requirements as adults (mask requirements, health screening, etc.)

Per CDC guidelines, all children over age 2 must wear a mask at all times on the Rose Quarter campus. Children under 18 do not need to complete their own health screening – they can be added to the screening of their accompanying adult.

On Campus

Will my temperature be taken when I arrive to the arena?

No. Please plan to take your own temperature as part of the mandatory health screening.

Where do I enter Moda Center?

Entrance location will be displayed on your mobile ticket. Please pay close attention to your entry location to create a safe and seamless experience at the arena.

Will restrooms be accessible throughout the arena?

Yes, all restrooms will be open at the arena. We have installed one-way and physical distance signage in all restrooms.

Will concessions be open at the arena?

Limited concessions will be open and food will be served in individual containers. Please see section one above for more information on concessions and eating areas.

Miscellaneous

Do I need to get a COVID test to enter the arena?

No. Due to NBA player health & safety mandates, only courtside tickets will be required to have a COVID test before entering the arena. Information on COVID testing will be sent directly to fans with courtside tickets.

Do I need a vaccine to enter the arena?

  • To sit in a Vaccinated Section, fans must be fully vaccinated with proof of vaccination. See Vaccinated Section information on this page for more information. Fans sitting in the physical distance sections do not need to be vaccinated.

What if I feel symptomatic while at a game?

Please notify your nearest guest experience attendant and immediately leave the arena.

What if I get contacted during the game that I have been exposed?

Please notify your nearest guest experience attendant and immediately leave the arena.

If you need to report a problem at the arena please feel free to reach out to our Guest Experience team. Chat with the Trail Blazers virtual assistant any time in the Trail Blazers mobile app presented by Verizon, or you can text the word MODA, followed by your question, to 69050 for assistance. Please be sure to include your question or a brief description of the issue along with your location 

We will continue to make adjustments to ensure the safest experience for our fans and staff.

 

Thank you for your continued support.

 

We’re in this together, Rip City.

COVID-19 Warning

 

In connection with the 2020-21 NBA season, we have taken enhanced health and safety measures intended to mitigate the risk of exposure to COVID-19. Despite the protocols and requirements that we have put in place, no precautions can eliminate the risk of exposure to COVID-19.

 

Traveling to and from, visiting, and/or providing services in and around the arena may lead to a risk of exposure to COVID-19.

 

COVID-19 is highly contagious and there is an inherent risk of exposure to COVID-19 in any place where people are present. COVID-19 can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by COVID-19, certain people have been identified by public health authorities as having greater risk based on age and underlying medical conditions. Exposure to COVID-19 can result in being subject to quarantine requirements.

 

Please do your part by complying with our health and safety rules and let’s keep each other safe and healthy.